SHIPPING POLICY

 

1. Courier Services Used for Deliveries
- We primarily employ TNT, DHL, or UPS, depending on your location. In some instances, alternative couriers may be used at our discretion.

2. Order Dispatch Timeframes
- Orders with in-stock items are dispatched within 3-4 business days post payment receipt. For items needing manufacturing, dispatch may take up to 30 business days, extending to 40/45 days during holiday periods or with product with particular request as leaf or custom stickers.

- Orders with in-stock items are typically dispatched within 2-3 business days after receiving your full payment. However, please be aware that during discount campaigns, the dispatch time may increase due to higher order volumes.
- For items that need to be manufactured, dispatch may take up to 30 business days, excluding national and international holidays, and a two-week period in August, as well as from December 23rd to January 6th. The 30-day timeframe may extend to 40/45 business days if the order is received during these specified periods.

- From when you receive the tracking number to when the tracking works it could take around 48/72 working hours as we rely on a logistics company to ship your orders and guarantee greater safety in shipments.

3. Estimated Delivery Times
- Within Italy: TNT (1-2 business days); DHL (EU: 3-4 days); UPS (outside EU: 4-5 days). Note: These are estimates and actual times may vary.

4. Global Shipping
- We offer worldwide shipping. During checkout, select your country and input your address.

5. Shipping Charges
- Available in the shopping cart; select your country for an estimated charge. Final costs are confirmed in the order confirmation email.

6. Shipping Insurance
- Choose between standard delivery and insured delivery. Insurance covers total loss or damage; without insurance, coverage is limited to 1 euro per kilogram/gross weight.

7. VAT and Customs Duties

- VAT applies to EU countries (22%). Non-EU sales are exempt from VAT but subject to customs duties, payable by the customer.

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RETURNS & ORDER CANCELLATION

 

1. Return Policy
- Returns are accepted within 14 days of receipt, provided items are in original condition. "SPECIAL OFFER LAST ONE," "OUTLET," and customized products are non-returnable.

2. Initiating a Return
- Email us to begin the return process. Items must be undamaged, uninstalled, and in original shape for eligibility.

3. Customer Responsibility for Return Shipping
- Customers bear return shipping costs. RSI c6 does not cover these expenses under any circumstances.

4. Refund Eligibility
- Upon return inspection, eligible items will be refunded. Note: We reserve the right to refuse a refund for damaged, installed, or deformed items.

5. Cancellation Policy
- For cancellations before shipping please contact us immediately. In cases not dependent on the undersigned company, the reimbursement could be made with the issue of a shopping voucher. Cancellations after shipment may incur charges.

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CONTACT & SUPPORT

 

For any queries regarding shipping and returns, please reach out to us at info@rsic6.com. We’re here to assist you with your needs and ensure a smooth shopping experience.

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